Contact Us

Last updated: 2025/07/30

1. Customer Service Contact Information
We welcome you to contact us through the following channels:

Customer Service Email
📧 service@eeppkl.com
(May be delayed during holidays)

China Customer Service Phone Number
📞 +86 16594881531
(May be delayed during holidays)

2. Please Provide Information When Contacting Customer Service
To more efficiently resolve your issue, we recommend providing:

Order Number (if available)

Detailed description of the issue

Relevant photos/screenshots (if product issues)

3. Timeframes for Various Issues
Issue Type Expected Response Time
Order Inquiries: Within 1 business day
Returns and Exchanges: Within 1-2 business days
Product Inquiries: Within 24 hours
Complaints: Within 2 business days
4. Emergency Situations
For the following emergency situations, please mark your email title as [Urgent]:

Payment failed but payment has been charged

Logistics issues (package lost/severely damaged)

Allergy and other safety issues

5. Corporate Partnership Inquiries
For brand partnerships/wholesale purchases, please contact:
📧 business@eeppkl.com
📞 +86 16594881531 (Transfer to Business Department)

6. Company Registration Information
Company Name: Hefei Nietan Toys Co., Ltd.

Address: Room 1505, Building A, Xindi International, intersection of Quanjiao Road and Jingquan Lane, Yaohai District, Hefei City, Anhui Province

Legal Representative: Liu Shuang

Date of Establishment: July 19, 2022

7. Notes
After-hours inquiries will be handled the next business day.

Beware of fake customer service scams (we will not ask for sensitive information such as payment passwords).

Telephone calls may be recorded to ensure service quality.

Policy Updates
We reserve the right to adjust our contact information based on business needs. Major changes will be announced on our official website in advance.

Thank you for choosing eeppkl! We are committed to providing you with a professional and friendly service experience.